The Department of Transportation in Caraga (DOTr-Caraga) has set up Malasakit Help Desks (MHDs) at major bus terminals in Butuan City dedicated to address requests for assistance from passengers.
Maria Kristina Cassion, spokesperson of DOTr-Caraga, said the help desks would receive or handle inquiries and complaints, provide roadside assistance, facilitate the refund of terminal fees, and deliver emergency medical assistance.
“The help desks of the DOTr is in response to the directive of Pres. Duterte to make the Filipino life comfortable,” Cassion said.
“It would serve as a convenient and accessible link for commuters,” she added.
Launched on Wednesday, the MHDs will be managed by the Land Transportation Office (LTO). By CLC